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Regulation and Redress

Professional Regulators

Notaries in England and Wales are regulated through the Faculty Office of the Archbishop of Canterbury. The Faculty Office may be contacted as follows:

The Faculty Office
1, The Sanctuary
Telephone: 020 7222 5381
Email: faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

How to complain about a notary

If you are dissatisfied about the service you have received, then contact the notary in question to discuss the matter.

If the notary is unable to resolve the matter you may then complain to the Notaries Society, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

If this is the case, please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society,
PO Box 1023
Ipswich IP1 9XB

Email: secretary@thenotariessociety.org.uk

If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society or The Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of six months from the date you first complained, make your complaint to the Legal Ombudsman if you are not happy with the result:

Legal Ombudsman
PO Box 6806
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.


All notaries hold professional indemnity insurance; the sum insured is usually, as a minimum, £1,000,000 (one million pounds). Please refer to the notary’s terms and conditions.